The reason it is important for both Engineering Managers and Product Managers to be aware of these states is because this finally leads to poor customer experience. Listing the common states of dysfunction in a team/organization.
- Shipping the org chart
- Optimizing for output metrics and solving sub-optimal problems
- Under-investing in user research - outdated customer demographics
- Fear of conflict and everyone making compromises on the product
- Not having well defined metrics
- Measurement systems to track goals being error prone
- Lack of ownership and accountability
- Lack of psychological safety
- Too much firefighting and poor operational efficiency as a result of moving too fast(team about to go bankrupt due to tech debt)
- Too much politics in collaboration
Will soon publish posts with examples illustrating the not so common ones like Shipping the org chart and Fear of conflict and how it manifests in the product and affects the customer. I am planning to include tips for senior leaders about how to plan/structure their organizations so that some of these dysfunctions can be prevented/mitigated early.
In the mean time, would love to hear stories about the states of dysfunction that you have seen in your product/team/organization.
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